Frequently Asked Questions


Payment Related

What payment methods are accepted?

We accept:

1.) PayPal
2.) Credit/Debit card through PayPal
3.) For Singapore customers, they may make the payment by direct deposits to our POSB Current                    Account (757-08880-0) via ATM Transfers & Internet Banking Transfer.

How do I pay by direct deposit or manual payment?

Direct Deposit & Our Bank Account Information:

Bank: POSB Current Account:
Account No: 757-08880-0

bank account info
The direct deposit or manual payment method is only for Singapore buyers or buyers with a Singapore bank account. When u checkout from the shopping cart, you can select to pay by “Direct Deposit”. After the checkout process, you may transfer the payment through ATM or Internet Banking. Once you have transferred the payment to our POSB account, please proceed to submit your transfer detail at the following url on our website:

Vivmart – Direct-Deposit

What other charges beside from the listed price needs to be paid?

At Vivmart, we strive for transparency & fairness in shipping fee.  Prices listed are final NETT price excluding shipping fee

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Shipping Related

How long will delivery take?

Your order(s) will be shipped out next working day and delivery within Singapore 2-3 days.

What are the delivery charges for orders from the online store?

Shipping in Singapore – S$3.50 normal mail

                                            Free Shipping on orders over S$ 120!

Worldwide Shipping    – coming soon!

 

Do You Ship Internationally

We currently do not accept international shipping

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Account Related

How secured is shopping on your online store? Is my data protected?

Our website are fully secured & encrypted with the “2048bit Ready” Comodo Positive SSL Certificate. Your data is kept confidential and will not be shared with third parties except for shipping purposes. We do not keep any of your credit card information.

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Miscellaneous

What is our Vivmart’s operating hours

Our operating hours are as follows:

Offline: 8am-10pm (GMT +8)
Online: 10am-7pm
Online Chat: 10am-7pm (Irregular hours)

During our offline hours, we may be packing & processing our orders.

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After Sales Related

What is the warranty period for Nebulizer?

It comes with 6 months from date of purchase.

What should I do if I receive a faulty product?

Our products are duly checked prior to shipment. Kindly contact us as soon as you found the product received to be faulty.

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Essential Oils

Can Essential Oils be ingested?

All of our essential Oils are 100% pure free from any chemicals or pesticides. However, we do not recommend the ingestion of any essential oils. They are highly concentrated and have the capacity to cause serious damage if used internally without the necessary expertise required in administering it.

How are essential oils used?
  1. Inhalation: Inhalation is an excellent method of use for a quick and easy exposure to the anti-microbial and other therapeutic uses of essential oils. Inhaling the oil can be done by holding the bottle of essential oil a few inches from the nose and breathing in the aroma, or apply 1-2 drops of oil to the palms, rub together gently and inhale deeply.
  2. Baths: Adding essential oils to a hot, soothing bath can create a relaxing and therapeutic experience.
  3. Topical: Topical application is a very effective method for applying essential oils. Because essential oils have low molecular weights and are lipid soluble, they easily penetrate the skin. Once absorbed, they stay in the applied area for a localized benefit. There are many ways to increase absorption. Pure essential oils are significantly more concentrated than the whole plant, therefore dilute with a base (carrier oil) before appliying oil directly on skin. Dilute with Jojoba oil, Fractionated Coconut oil or any other carrier oil of your choice.
  4. Essential Oil Diffuser: Diffusers and Aromatherapy go hand-in-hand. Adding essential oils to a diffuser effectively introduces the therapeutic properties and fragrance to any environment.
Where are Radha Beauty essential oils made?

They are made in FDA-approved facility in the United States. All of the pure essential oils are imported from different regions of the world and then bottle in the U.S. to ensure the highest quality oils is provided for customers.

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